{"version":"1.0","provider_name":"UX Magazine","provider_url":"https:\/\/uxmag.com","author_name":"UX Magazine Team","author_url":"https:\/\/uxmag.com\/contributors\/ux-magazine-team","title":"Rewriting Customer Service with Conversational AI","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"jX1steKfrc\"><a href=\"https:\/\/uxmag.com\/articles\/rewriting-customer-service-with-conversational-ai\">Rewriting Customer Service with Conversational AI<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/uxmag.com\/articles\/rewriting-customer-service-with-conversational-ai\/embed#?secret=jX1steKfrc\" width=\"600\" height=\"338\" title=\"&#8220;Rewriting Customer Service with Conversational AI&#8221; &#8212; UX Magazine\" data-secret=\"jX1steKfrc\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"Take a deep dive into Gartner\u2019s evaluation of the most important attributes of enterprise conversational AI platforms for customer service from their new Critical Capabilities report. We\u2019ve also got learnings from the top ranked platform\u2019s real-world orchestration of conversational AI, which allowed one national retailer to prop up a new call center and cut their inbound traffic by 50% in just ten weeks.\u00a0","thumbnail_url":"https:\/\/lh3.googleusercontent.com\/maxLK-zltelyHl_728XGStr7xslC7bUc6W7E4CqDPy68B6dpkaX_Rn9HBOXMatNZwgwnOXc7aWqYL7G-Ell2RpAdhiEOzXt3-8V-sRMfv9uORQzGhqlqskxJRtdJpKu051mADfSIzbVoTVL4hg"}