{"id":20688,"date":"2025-10-09T02:27:58","date_gmt":"2025-10-09T02:27:58","guid":{"rendered":"https:\/\/uxmag.com\/?p=20688"},"modified":"2025-10-09T02:28:00","modified_gmt":"2025-10-09T02:28:00","slug":"designing-with-psychology-to-make-products-stick","status":"publish","type":"post","link":"https:\/\/uxmag.com\/articles\/designing-with-psychology-to-make-products-stick","title":{"rendered":"Designing with Psychology to Make Products Stick"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Delighters: we remember the small, unexpected delights<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1-1024x711.png\" alt=\"\" class=\"wp-image-20690\" srcset=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1-1024x711.png 1024w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1-300x208.png 300w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1-768x533.png 768w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1-400x278.png 400w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1-331x230.png 331w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-1.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image by <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p id=\"397e\">We remember the small surprises more than we realise, for instance, a Google Doodle that changes on the homepage or the reactions on iMessage. None of these changes the core product, but they leave an impression.<\/p>\n\n\n\n<p id=\"d7e4\">Although the catch here is that these work only if the basics are already in place. If the main flow is not a good enough experience, it\u2019ll fall flat.<\/p>\n\n\n\n<p id=\"43f5\">And these moments don\u2019t quite stay novel forever; over time, they become a part of people\u2019s expectations, which makes them lose their slight edge.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can you use this?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Get the basics right first<\/strong>:&nbsp;never add delight on top of a broken flow. Nail the core experience before layering extras.<\/li>\n\n\n\n<li><strong>Make it context-aware<\/strong>:&nbsp;surprises should feel natural to the moment (like a progress bar that celebrates completion).<\/li>\n\n\n\n<li><strong>Use them sparingly<\/strong>:&nbsp;too many \u201cdelight\u201d elements can feel forced or exhausting. Reserve them for key moments.<\/li>\n\n\n\n<li><strong>Evolve over time<\/strong>:&nbsp;what delights today becomes expected tomorrow. Keep refreshing or rotating to maintain impact.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Asana Microinteractions\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/tdjsCXvhFn4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\"><em>Video source: <a href=\"https:\/\/www.youtube.com\/@Canvsin\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p>Asana has a mythical creature flying across your screen whenever you complete a task on your board. It works because completing a task isn\u2019t something you do every few seconds, so the delight doesn\u2019t feel overdone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Internal triggers: we form habits when triggers come from within, and not external cues<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2-1024x711.png\" alt=\"\" class=\"wp-image-20691\" srcset=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2-1024x711.png 1024w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2-300x208.png 300w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2-768x533.png 768w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2-400x278.png 400w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2-331x230.png 331w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-2.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image by <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p id=\"558b\">Think about how most apps get your attention in the beginning: it\u2019s a ping on your phone, a badge icon on the app, or an email. These are external triggers from the outside designed to pull you in.<\/p>\n\n\n\n<p id=\"4142\">Those work at first, but the real turning point is when you don\u2019t need those nudges anymore. For instance, you feel hungry, and a popular food delivery service pops into your head. You\u2019re standing in line, and before you know it, you\u2019re scrolling Instagram. You\u2019re stressed, and your instinct is to open Spotify. No one had to remind you; the habit has already taken root.<\/p>\n\n\n\n<p id=\"0db9\">That\u2019s an internal trigger. The product has connected itself to a feeling or a situation in your day, and now the action feels automatic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can you use this?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Map the real triggers, don\u2019t guess them<\/strong>:&nbsp;watch when users naturally reach for your product. Is it when they wake up? When they feel anxious about missing something? Design around those moments instead of forcing fake ones.<\/li>\n\n\n\n<li><strong>Make the first external trigger worth it<\/strong>:&nbsp;if you&nbsp;<em>do<\/em>&nbsp;send a notification, make sure the payoff is immediate and it\u2019s not buried somewhere in the product. If the notification says \u201cyour order is arriving,\u201d the tap should land straight on the live map, not the homepage.<\/li>\n\n\n\n<li><strong>Design the bridge from external to internal<\/strong>:&nbsp;the goal is to help the user internalise a loop. For example, Headspace starts with nudges at bedtime, but eventually, you don\u2019t need a ping; the act of getting into bed becomes the trigger to open the app.<\/li>\n\n\n\n<li><strong>Be ruthless about when&nbsp;<em>not<\/em>&nbsp;to trigger<\/strong>:&nbsp;more reminders \u2260 , more engagement. If the moment doesn\u2019t align with a real user need, don\u2019t send it.<\/li>\n\n\n\n<li><strong>Check the ethics of the loop<\/strong>:&nbsp;judge if your external triggers are meant to develop a positive habit.<\/li>\n<\/ol>\n\n\n\n<p>OLIPOP positioned itself in a very real human moment: the 3 pm slump. It\u2019s that time of day when you\u2019re bored and running low on energy, but it feels too late for another coffee and too early for a cocktail. OLIPOP stepped right into that gap, positioning itself as the fun, guilt-free drink you can reach for mid-day. By tying the brand to a recurring emotional and situational trigger, they made sure that whenever people hit that slump, OLIPOP is the first thing that comes to mind.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. False consensus effect: we overestimate how much others share our views<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4-1024x711.png\" alt=\"\" class=\"wp-image-20693\" srcset=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4-1024x711.png 1024w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4-300x208.png 300w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4-768x533.png 768w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4-400x278.png 400w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4-331x230.png 331w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-4.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image by <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p id=\"29bc\">We tend to assume other people think like us. If you prefer the dark mode, you\u2019ll believe most people do. If you find a flow intuitive, you\u2019ll assume it\u2019s obvious to everyone else. That\u2019s the false consensus effect, the bias where we overestimate how much others agree with us.<\/p>\n\n\n\n<p id=\"ceda\">In design, this is not fruitful. When you project your own habits, preferences, or shortcuts onto users, you start building for yourself, not for them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can you avoid this?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Start with real user research<\/strong>:&nbsp;assume nothing is obvious. ****Talk to people, watch them, gather patterns. Even rough interviews or quick surveys give you better assumptions than your own hunches.<\/li>\n\n\n\n<li><strong>Always validate those assumptions<\/strong>:&nbsp;research gives you clues, but testing tells you the truth. Run usability sessions, A\/B tests, or simple prototypes and see what actually holds up.<\/li>\n\n\n\n<li><strong>Get feedback from a diverse user group<\/strong>:&nbsp;don\u2019t just test with people like you. Find someone from a completely different context, that\u2019s where hidden flaws show up.<\/li>\n\n\n\n<li><strong>Pay attention to behaviour, not words<\/strong>:&nbsp;users will tell you one thing and do another. What they click, skip, or struggle with matters more than what they say.<\/li>\n<\/ol>\n\n\n\n<p><a href=\"https:\/\/www.theguardian.com\/technology\/2017\/sep\/01\/juicero-silicon-valley-shutting-down\" target=\"_blank\" rel=\"noreferrer noopener\">Juicero (a company that offered packets of diced fruits and vegetables, which users plugged into their $400 machines) shut down<\/a>&nbsp;after their product failed in the market. Juicero assumed&nbsp;<em>everyone<\/em>&nbsp;cared about ultra-fresh cold-pressed juice and would happily buy a $400 machine to squeeze $7 packet, forgetting most people were fine with cheaper juice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Tesler\u2019s Law: we can\u2019t reduce the complexity of a system, only shift it<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6-1024x711.png\" alt=\"\" class=\"wp-image-20695\" srcset=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6-1024x711.png 1024w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6-300x208.png 300w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6-768x533.png 768w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6-400x278.png 400w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6-331x230.png 331w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-6.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image by <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p id=\"ae60\">Every product is going to be a little complicated. You can\u2019t delete that complexity; you can only decide who deals with it.<\/p>\n\n\n\n<p id=\"c0e6\">Tesler\u2019s Law (the law of conservation of complexity) says that if you simplify too much, you\u2019ll transfer some complexity to the users. If you keep the hard work inside the product, the user\u2019s job becomes easier.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can you use this?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Don\u2019t equate fewer clicks with less complexity<\/strong>:&nbsp;judge ease by&nbsp;<em>cognitive effort<\/em>, not just by screen count.<\/li>\n\n\n\n<li><strong>Design smart defaults<\/strong>:&nbsp;your job is to reduce user memory and manual input. Most people stick with what you pre-select. A well-chosen default (autofilled addresses, delivery option, suggested passwords, calculated totals, etc) can eliminate dozens of unnecessary decisions.<\/li>\n\n\n\n<li><strong>Use progressive disclosure<\/strong>:&nbsp;start simple, then reveal advanced settings or details only when the user wants to access them. For instance, a camera app that shows basic controls upfront but lets you open manual settings if you want finer control.<\/li>\n\n\n\n<li><strong>Design for layers of expertise<\/strong>:&nbsp;new users want less to think about. Experts want full control. Don\u2019t flatten both into the same watered-down experience.<\/li>\n<\/ol>\n\n\n\n<p>People sometimes struggle to save because they have to put aside a chunk of money, which is difficult for them. Acorns fixes that by rounding up users\u2019 everyday purchases and automatically saving the spare change. It\u2019s all automatic, happens in the background, and the user never has to think about it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Hawthorne effect: we behave differently when we\u2019re being observed<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8-1024x711.png\" alt=\"\" class=\"wp-image-20697\" srcset=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8-1024x711.png 1024w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8-300x208.png 300w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8-768x533.png 768w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8-400x278.png 400w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8-331x230.png 331w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-8.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image by <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p id=\"40a7\">Back in the 1920s, a group of researchers ran an&nbsp;<a href=\"https:\/\/www.simplypsychology.org\/hawthorne-effect.html\" rel=\"noreferrer noopener\" target=\"_blank\">experiment at the Hawthorne Plant<\/a>. They wanted to see if better lighting would make workers more productive. Turns out, the results had less to do with the light bulbs and more to do with the fact that workers knew they were part of an experiment. The simple awareness of being observed made them change how they worked.<\/p>\n\n\n\n<p id=\"f2f3\">That\u2019s the Hawthorne effect in action: people behave differently when they know someone is watching.<\/p>\n\n\n\n<p id=\"0fcc\">Now, think about usability testing. If you sit next to a user and ask them to try out your app, chances are they\u2019ll act more carefully than they would at home, alone on their couch. They\u2019ll pay extra attention, and they might even avoid making \u201csilly mistakes\u201d because they don\u2019t want to look clumsy in front of you. In other words, the behavior you\u2019re seeing may not be their natural one.<\/p>\n\n\n\n<p id=\"b28f\">For instance, when a researcher sits beside a user during onboarding, the user may&nbsp;<em>read every instruction carefully<\/em>, double-check details, and proceed slowly. But at home, they might rush, skip the fine print, or abandon the flow halfway. This gives a skewed observation of how complex or how easy your flow is.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How can you use this?<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Create comfort, not pressure<\/strong>:&nbsp;start by reminding participants that there are no right or wrong answers. It\u2019s the product being tested, not them.<\/li>\n\n\n\n<li><strong>Test in their natural setting<\/strong>:&nbsp;if possible, let people use the product in their own environment, on their own phone, at home, without you hovering. Remote testing often gives more honest results than lab testing.<\/li>\n\n\n\n<li><strong>Don\u2019t lead the witness<\/strong>:&nbsp;even small cues like saying \u201cthis should be easy\u201d or nodding when they click can nudge behaviour.<\/li>\n\n\n\n<li><strong>Observe the unspoken<\/strong>:&nbsp;notice body language: frowns, pauses, repeated back-and-forth clicks. These often reveal more than the words users say out loud.<\/li>\n\n\n\n<li><strong>Run multiple tests<\/strong>:&nbsp;a single session can be skewed by the Hawthorne effect. Patterns across many sessions are what reveal the truth.<\/li>\n<\/ol>\n\n\n\n<p id=\"e9ae\">Tools like&nbsp;<a href=\"https:\/\/www.hotjar.com\/product\/recordings\/\" rel=\"noreferrer noopener\" target=\"_blank\">Hotjar<\/a>&nbsp;offer solutions like click recordings, heatmaps, etc, to remotely observe users\u2019 behaviour whenever they\u2019re using the product.<\/p>\n\n\n\n<p id=\"6a1d\">These are just a few of the many psychology principles that are used in product design. There\u2019s a lot more depth to read more about psychology principles. Check out our other pieces:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/uxdesign.cc\/psychological-principles-every-product-designer-should-know-ddf051e8f6d8\" target=\"_blank\" rel=\"noreferrer noopener\">Psychological principles for every product designer<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/uxdesign.cc\/more-psychological-principles-for-product-designers-5e70dc4637b6\" target=\"_blank\" rel=\"noreferrer noopener\">More psychological principles for product designers<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/medium.muz.li\/how-framing-effects-your-decisions-4f4048d74362\" target=\"_blank\" rel=\"noreferrer noopener\">How framing affects your decisions<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Closing thoughts<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"711\" src=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9-1024x711.png\" alt=\"\" class=\"wp-image-20698\" srcset=\"https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9-1024x711.png 1024w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9-300x208.png 300w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9-768x533.png 768w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9-400x278.png 400w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9-331x230.png 331w, https:\/\/uxmag.com\/wp-content\/uploads\/2025\/10\/Image-9.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>Image by <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a><\/em><\/figcaption><\/figure>\n\n\n\n<p>All in all, these design principles are like lenses that help you see patterns in how people think, act, and make choices. What matters isn\u2019t remembering the names of the laws, but noticing the trade-offs they reveal: simplicity vs. complexity, freedom vs. overwhelm, observation vs. natural behaviour.<\/p>\n\n\n\n<p><em>The article originally appeared on <a href=\"https:\/\/medium.muz.li\/5-psychology-principles-that-make-products-click-6f8e26007378\" target=\"_blank\" rel=\"noreferrer noopener\">Medium<\/a>.<\/em><\/p>\n\n\n\n<p><em>Featured image courtesy: <a href=\"http:\/\/canvs.in\" target=\"_blank\" rel=\"noreferrer noopener\">Canvs.in<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Delighters: we remember the small, unexpected delights We remember the small surprises more than we realise, for instance, a Google Doodle that changes on the homepage or the reactions on iMessage. None of these changes the core product, but they leave an impression. Although the catch here is that these work only if the<\/p>\n","protected":false},"author":2670,"featured_media":20689,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1],"tags":[],"topics":[3391,3241,3249,3192,3235,3203],"class_list":{"0":"post-20688","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-uncategorized","8":"topics-design-psychology","9":"topics-design-thinking-design","10":"topics-product-design-design","11":"topics-psychology","12":"topics-ui-design","13":"topics-ux-design","14":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.2.1 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Designing with Psychology to Make Products Stick - UX Magazine<\/title>\n<meta name=\"description\" content=\"Product design has a lot to do with psychology. It\u2019s less about how people\u00a0should\u00a0behave and more about how they actually do. In this piece, we\u2019re sharing some principles that can be useful to keep in mind. The names might sound quite technical at first, but once you see the examples from everyday products, you\u2019ll realise they\u2019re just simple patterns of human nature, and when applied well, they can help your product do good.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uxmag.com\/articles\/designing-with-psychology-to-make-products-stick\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Designing with Psychology to Make Products Stick\" \/>\n<meta property=\"og:description\" content=\"Product design has a lot to do with psychology. It\u2019s less about how people\u00a0should\u00a0behave and more about how they actually do. In this piece, we\u2019re sharing some principles that can be useful to keep in mind. 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