{"id":18997,"date":"2024-05-17T14:14:42","date_gmt":"2024-05-17T14:14:42","guid":{"rendered":"https:\/\/uxmag.com\/?post_type=podcast&#038;p=18997"},"modified":"2025-03-14T10:34:19","modified_gmt":"2025-03-14T10:34:19","slug":"ai-agents-in-action-with-annie-harshberger-lead-experience-architect-at-onereach-ai","status":"publish","type":"podcast","link":"https:\/\/uxmag.com\/podcast\/ai-agents-in-action-with-annie-harshberger-lead-experience-architect-at-onereach-ai","title":{"rendered":"AI Agents in Action with Annie Harshberger, Lead Experience Architect at OneReach.ai"},"content":{"rendered":"<p>Learn about the inner working of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experiences orchestrating generative AI and other tools. Here, she shares insights into the design process as well as the coordinated effort taking place behind the scenes. This episode provides crucial perspective for anyone trying to understand how AI agents can scale across an organization.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn about the inner working of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experiences orchestrating generative AI and other tools. Here, she shares insights into the design process as well as the coordinated effort taking place behind the scenes. This episode provides crucial perspective for anyone trying to understand how AI agents can scale across an organization.<\/p>\n","protected":false},"author":2575,"featured_media":18998,"menu_order":0,"template":"","format":"standard","tags":[],"guest":[2990],"podcast-topic":[3154,3157,3152,3160,3153,3156],"class_list":{"0":"post-18997","1":"podcast","2":"type-podcast","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"guest-annie-harshberger","8":"podcast-topic-ai-agents-and-intelligent-digital-workers","9":"podcast-topic-conversational-ai-in-action","10":"podcast-topic-conversational-design","11":"podcast-topic-customer-experience","12":"podcast-topic-hyperautomation-and-organizational-agi","13":"podcast-topic-practical-discussions","14":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.2.1 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Agents in Action with Annie Harshberger, Lead Experience Architect at OneReach.ai - UX Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uxmag.com\/podcast\/ai-agents-in-action-with-annie-harshberger-lead-experience-architect-at-onereach-ai\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Agents in Action with Annie Harshberger, Lead Experience Architect at OneReach.ai\" \/>\n<meta property=\"og:description\" content=\"Learn about the inner working of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experiences orchestrating generative AI and other tools. Here, she shares insights into the design process as well as the coordinated effort taking place behind the scenes. 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