{"id":18192,"date":"2023-09-28T14:16:23","date_gmt":"2023-09-28T14:16:23","guid":{"rendered":"https:\/\/uxmag.com\/?post_type=podcast&p=18192"},"modified":"2024-07-31T13:30:34","modified_gmt":"2024-07-31T13:30:34","slug":"shep-hyken-bestselling-author-and-cx-expert","status":"publish","type":"podcast","link":"https:\/\/uxmag.com\/podcast\/shep-hyken-bestselling-author-and-cx-expert","title":{"rendered":"How companies can get serious about customer experience with Shep Hyken, Bestselling author and CX expert"},"content":{"rendered":"

Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI will take in moving it forward. As a sought-after keynote speaker and the bestselling author of numerous books, including “Be Amazing or Go Home,” Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences. This lively discussion explores those constraints as well as the massive possibilities new technologies have unlocked.<\/p>\n","protected":false},"excerpt":{"rendered":"

Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI will take in moving it forward. As a sought-after keynote speaker and the bestselling author of numerous books, including “Be Amazing or Go Home,” Shep has a deep understanding of what companies are up against when it comes to creating truly dynamic experiences. This lively discussion explores those constraints as well as the massive possibilities new technologies have unlocked.<\/p>\n","protected":false},"author":2575,"featured_media":18194,"menu_order":0,"template":"","format":"standard","tags":[],"guest":[2952],"podcast-topic":[3160,3159,3153],"class_list":{"0":"post-18192","1":"podcast","2":"type-podcast","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"guest-shep-hyken","8":"podcast-topic-customer-experience","9":"podcast-topic-employee-experience","10":"podcast-topic-hyperautomation-and-organizational-agi","11":"entry"},"yoast_head":"\nHow companies can get serious about customer experience with Shep Hyken, Bestselling author and CX expert - UX Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uxmag.com\/podcast\/shep-hyken-bestselling-author-and-cx-expert\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How companies can get serious about customer experience with Shep Hyken, Bestselling author and CX expert\" \/>\n<meta property=\"og:description\" content=\"Robb and Josh welcome Shep Hyken for a conversation about the evolution of customer experience and the role AI will take in moving it forward. 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