{"id":18117,"date":"2023-08-24T14:34:27","date_gmt":"2023-08-24T14:34:27","guid":{"rendered":"https:\/\/uxmag.com\/?post_type=podcast&p=18117"},"modified":"2024-07-31T13:30:37","modified_gmt":"2024-07-31T13:30:37","slug":"don-scheibenreif","status":"publish","type":"podcast","link":"https:\/\/uxmag.com\/podcast\/don-scheibenreif","title":{"rendered":"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author"},"content":{"rendered":"

Robb and guest-host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner’s Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans. <\/p>\n","protected":false},"excerpt":{"rendered":"

Robb and guest-host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner’s Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans. <\/p>\n","protected":false},"author":2575,"featured_media":18119,"menu_order":0,"template":"","format":"standard","tags":[],"guest":[2946],"podcast-topic":[3160,3159,3153,3155],"class_list":{"0":"post-18117","1":"podcast","2":"type-podcast","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"guest-don-scheibenreif","8":"podcast-topic-customer-experience","9":"podcast-topic-employee-experience","10":"podcast-topic-hyperautomation-and-organizational-agi","11":"podcast-topic-knowledge-management","12":"entry"},"yoast_head":"\nHow the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author - UX Magazine<\/title>\n<meta name=\"description\" content=\"Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uxmag.com\/podcast\/don-scheibenreif\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author\" \/>\n<meta property=\"og:description\" content=\"Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uxmag.com\/podcast\/don-scheibenreif\" \/>\n<meta property=\"og:site_name\" content=\"UX Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/uxmag\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-31T13:30:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png\" \/>\n\t<meta property=\"og:image:width\" content=\"360\" \/>\n\t<meta property=\"og:image:height\" content=\"346\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@uxmag\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif\",\"url\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif\",\"name\":\"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author - UX Magazine\",\"isPartOf\":{\"@id\":\"https:\/\/uxmag.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif#primaryimage\"},\"image\":{\"@id\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif#primaryimage\"},\"thumbnailUrl\":\"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png\",\"datePublished\":\"2023-08-24T14:34:27+00:00\",\"dateModified\":\"2024-07-31T13:30:37+00:00\",\"description\":\"Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.\",\"breadcrumb\":{\"@id\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/uxmag.com\/podcast\/don-scheibenreif\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif#primaryimage\",\"url\":\"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png\",\"contentUrl\":\"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png\",\"width\":360,\"height\":346},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/uxmag.com\/podcast\/don-scheibenreif#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/uxmag.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Podcast\",\"item\":\"https:\/\/uxmag.com\/articles\/podcast\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/uxmag.com\/#website\",\"url\":\"https:\/\/uxmag.com\/\",\"name\":\"UX Magazine\",\"description\":\"UX Magazine is a central, one-stop resource for everything related to user experience. We provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals\",\"publisher\":{\"@id\":\"https:\/\/uxmag.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/uxmag.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/uxmag.com\/#organization\",\"name\":\"UX Magazine\",\"alternateName\":\"uxmag\",\"url\":\"https:\/\/uxmag.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/uxmag.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/uxmag.com\/wp-content\/uploads\/2021\/01\/UX-Magazine-logo-2.png\",\"contentUrl\":\"https:\/\/uxmag.com\/wp-content\/uploads\/2021\/01\/UX-Magazine-logo-2.png\",\"width\":2440,\"height\":428,\"caption\":\"UX Magazine\"},\"image\":{\"@id\":\"https:\/\/uxmag.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/uxmag\",\"https:\/\/x.com\/uxmag\",\"https:\/\/www.linkedin.com\/company\/ux-magazine\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author - UX Magazine","description":"Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/uxmag.com\/podcast\/don-scheibenreif","og_locale":"en_US","og_type":"article","og_title":"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author","og_description":"Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.","og_url":"https:\/\/uxmag.com\/podcast\/don-scheibenreif","og_site_name":"UX Magazine","article_publisher":"https:\/\/www.facebook.com\/uxmag","article_modified_time":"2024-07-31T13:30:37+00:00","og_image":[{"width":360,"height":346,"url":"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@uxmag","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/uxmag.com\/podcast\/don-scheibenreif","url":"https:\/\/uxmag.com\/podcast\/don-scheibenreif","name":"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author - UX Magazine","isPartOf":{"@id":"https:\/\/uxmag.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/uxmag.com\/podcast\/don-scheibenreif#primaryimage"},"image":{"@id":"https:\/\/uxmag.com\/podcast\/don-scheibenreif#primaryimage"},"thumbnailUrl":"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png","datePublished":"2023-08-24T14:34:27+00:00","dateModified":"2024-07-31T13:30:37+00:00","description":"Robb and guest host Michael Salamon have a conversation with Don Scheibenreif, Vice President, Distinguished Analyst with Gartner's Customer Experience research group. As the co-author of When Machines Become Customers, Don provides insights into the logistical and trust issues that arise as machines begin buying things on behalf of humans.","breadcrumb":{"@id":"https:\/\/uxmag.com\/podcast\/don-scheibenreif#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/uxmag.com\/podcast\/don-scheibenreif"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/uxmag.com\/podcast\/don-scheibenreif#primaryimage","url":"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png","contentUrl":"https:\/\/uxmag.com\/wp-content\/uploads\/2023\/08\/Don-Scheibenreif.png","width":360,"height":346},{"@type":"BreadcrumbList","@id":"https:\/\/uxmag.com\/podcast\/don-scheibenreif#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/uxmag.com\/"},{"@type":"ListItem","position":2,"name":"Podcast","item":"https:\/\/uxmag.com\/articles\/podcast"},{"@type":"ListItem","position":3,"name":"How the world will change when invisible machines become customers with Don Scheibenreif, Gartner Analyst and author"}]},{"@type":"WebSite","@id":"https:\/\/uxmag.com\/#website","url":"https:\/\/uxmag.com\/","name":"UX Magazine","description":"UX Magazine is a central, one-stop resource for everything related to user experience. We provide a steady stream of current, informative, and credible information about UX and related fields to enhance the professional and creative lives of UX practitioners and those exploring the field. Our content is driven and created by an impressive roster of experienced professionals","publisher":{"@id":"https:\/\/uxmag.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/uxmag.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/uxmag.com\/#organization","name":"UX Magazine","alternateName":"uxmag","url":"https:\/\/uxmag.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/uxmag.com\/#\/schema\/logo\/image\/","url":"https:\/\/uxmag.com\/wp-content\/uploads\/2021\/01\/UX-Magazine-logo-2.png","contentUrl":"https:\/\/uxmag.com\/wp-content\/uploads\/2021\/01\/UX-Magazine-logo-2.png","width":2440,"height":428,"caption":"UX Magazine"},"image":{"@id":"https:\/\/uxmag.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/uxmag","https:\/\/x.com\/uxmag","https:\/\/www.linkedin.com\/company\/ux-magazine\/"]}]}},"_links":{"self":[{"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/podcast\/18117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/podcast"}],"about":[{"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/types\/podcast"}],"author":[{"embeddable":true,"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/users\/2575"}],"version-history":[{"count":0,"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/podcast\/18117\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/media\/18119"}],"wp:attachment":[{"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/media?parent=18117"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/tags?post=18117"},{"taxonomy":"guest","embeddable":true,"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/guest?post=18117"},{"taxonomy":"podcast-topic","embeddable":true,"href":"https:\/\/uxmag.com\/wp-json\/wp\/v2\/podcast-topic?post=18117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}